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What is the time frame for receiving a refund?
Usually, refunds are sent directly to your bank card and can take around 3 to 15 days. The exact duration depends mainly on the processing time of your local bank.
How can I track my order?
To track your order, you can visit the orders page at https://randmvaper.com/my-account/orders/. Additionally, a tracking number will be sent to you via email. Using this tracking number, you can monitor your order status at https://www.17track.net.
Please allow 1 to 5 business days for processing and production before your order is shipped.
We accept payments via credit card (Visa, Mastercard), direct bank transfers and crypto wallet. We do not accept cash payments.
For countries eligible for the DDP (Delivery Duty Paid) method, no customs clearance is required and you do not have to pay any duties (except for Canada). Your orders will be delivered to you safely.
Order prices include all taxes, including duties (except for Canada).
How can I initiate a return for my purchase?
To start the return process for your purchase, please contact us for return inquiries at
How can I cancel or change my order?
You can change your order until 11pm (PDT-7 GMT) on the same day it was placed. To request changes, please contact us at. If you have any questions or need assistance, you can also contact us via email or WhatsApp and we will take care of your request immediately.
What are the shipping conditions?
Shipping is free for orders within the US and Australia. For select countries we offer DDP (Delivery Duty Paid) method, which eliminates the need for customs clearance and duties on your part.
Shipping Methods:
US: UPS Express (except Alaska and Hawaii)
UK: Local DPD Express
Europe: UPS Express/ DPD Express/ DHL Express
European countries eligible for DDP method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Note: Shipments to European countries (excluding the UK) will clear customs in Germany and ship from there to other European destinations.
We also offer shipping to:
United Arab Emirates (Dubai only)
South Africa
Vietnam
West Malaysia (excluding Kalimantan Island)
Country Shipping Method Delivery Time
USA Local UPS Grounding 10~15 days
UK Local DPD Express 7~12 days
Germany UPS/DPD/DHL Germany 8~15 days
France UPS/DPD/DHL Germany 10~15 days
Belgium UPS/DPD/DHL Germany 10~15 days
Luxembourg UPS/DPD/DHL Germany 10~15 days
Netherlands UPS/DPD/DHL Germany 10~15 days
Czech Republic UPS/DPD/DHL Germany 10~15 days
Poland UPS/DPD/DHL Germany 10~15 days
Croatia UPS/DPD/DHL Germany 10~15 days
Slovakia UPS/DPD/DHL Germany 10~15 days
Slovenia UPS/DPD/DHL Germany 10~15 days
Finland UPS/DPD/DHL Germany 10~15 days
Denmark UPS/DPD/DHL Germany 10~15 days
Sweden UPS/DPD/DHL Germany 10~15 days
Austria UPS/DPD/DHL Germany 10~15 days
Italy UPS/DPD/DHL Germany 10~15 days
Hungary UPS/DPD/DHL Germany 10~15 days
Lithuania UPS/DPD/DHL Germany 10~15 days
Estonia UPS/DPD/DHL Germany 10~15 days
Latvia UPS/DPD/DHL Germany 10~15 days
Greece UPS/DPD/DHL Germany 10~15 days
Ireland UPS/DPD/DHL Germany 10~15 days
Portugal UPS/DPD/DHL Germany 10~15 days
Spain UPS/DPD/DHL Germany 10~15 days
United Arab Emirates (Dubai only) Dubai Dedicated Line 12~18 days
South Africa South Africa Dedicated Line 15~25 days
Vietnam Vietnam Dedicated Line 3~5 days
West Malaysia Malaysia Dedicated Line 4~8 days
Other countries
For countries not mentioned above, customs clearance and duty payment are required upon arrival of your package. To determine the exact tax amount, it is recommended to contact the local customs authority for specific information. In addition, your customs authority may require a business license.
What steps should I take in the event of a lost or delayed package?
If your package is lost or there are significant delays, please contact our customer support team and we will investigate and assist in resolving the matter.
What is the approximate delivery time?
The storage time is 1 to 5 days, while the shipping time is usually between 7 and 15 days, depending on the product.
CONTACT US IF YOU HAVE ANY QUESTIONS
Before contacting us, please check the FAQ section below to see if your question has already been answered. If you cannot find the answer, please use the contact form and we will get back to you during business hours.